Terms and Conditions

• Bookings for public courses can be made directly through MHFA England, by email to us or through the booking system on the website.
• Bookings through the website can be paid by card or an invoice can be requested, which will be sent upon booking by email from Your Wellbeing Hub.
• Course fees are listed on the website and include VAT unless stated otherwise.
• Bookings and accurate quotes for in-house courses, bespoke training and wellbeing talks will be provided upon inquiry.
• Fees may vary based on specific organisational needs.
• For coaching sessions, bookings will be agreed upon enquiry. Payment is due ahead of each session by card or invoice.

• Cancellations made 15 days or more before the course date will not incur charges.
• Cancellations within 14 days of the course date or no-shows will be charged in full.
• Where a booking is made within 14 days of the course starting, cancellation terms immediately apply
• Learner substitutions are allowed with prior notice.
• Transfers to alternative dates are permitted with at least 15 days’ notice and must be rescheduled within three months of the original booking.
• In the event Your Wellbeing Hub cancels or reschedules a course, your booking will be transferred to another date free of charge or a full refund will be provided if preferred. Your Wellbeing Hub is not liable for non-refundable travel or accommodation expenses in these circumstances.

• Cancellations made 22 days or more before the course date will not incur charges.
• Cancellations or changes made within 21 days of the course start date will be charged in full.
• Non-attendance of a learner on the day of the course will be charged in full, with no price reduction.
• Substitutions (replacing one learner with another) may be accepted only at our discretion and must be agreed in writing in advance.
• Cancellations within 21 days or no-shows will be charged in full.
• Substitutions (replacing one learner with another) may be accepted only at our discretion and must be agreed in writing in advance.

• Cancellations made at least 24 hours before the scheduled coaching session will not incur charges.
• Cancellations within 24 hours will incur the full charge. 

• All participants must attend 100% of the course to qualify for certification.
• Course content may be emotionally challenging. Participants are responsible for ensuring they are mentally prepared to engage.
• Your Wellbeing Hub reserves the right to ask any participant to leave the course if their behaviour compromises safety. No refunds will be issued in such cases. 

Your Wellbeing Hub is committed to protecting your personal data. For full details on how we collect, store, and process your information, please refer to our Privacy Policy. By using our website or services, you agree to the terms outlined in our Privacy Policy. 

Your Wellbeing Hub values creating a safe and open environment during training sessions. Participants are required to respect and maintain the confidentiality of any personal information or experiences shared by others during the course. This ensures a supportive and trustworthy learning atmosphere. 

All course materials provided are for personal use only. Reproduction, distribution, or resale is strictly prohibited without prior written consent. 

Your Wellbeing Hub is not liable for any personal, financial, or professional losses incurred as a result of using our services or attending courses. 

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on this page. 

These terms and conditions are governed by English law. 

If you have any questions about these terms, please contact us via the form on our Contact Page.